Service terms
Effective November 2, 2026
Online services
Residential scheduling requests are saved for our team to review. A requested date is not a reserved appointment; we confirm service-area coverage and cleaner availability separately. Customer accounts show requests and rewards. Online payment collection is not available.
Residential prices
For new quotes from October 23, 2026, Standard Cleaning is $0.12 per square foot and Deep Cleaning is $0.18 per square foot. Existing accepted quotes and bookings keep their agreed prices. Residential cleaning prices are displayed at checkout. The cleaning price is calculated from your entered floor area and rounded to the nearest cent. The base price covers the listed service scope. Selected add-ons with established prices are added to the checkout total; extras without a listed price are quoted separately before booking. Any applicable tax is disclosed before payment.
Cleaning rewards
Sign in before submitting your residential request. Earn 150 points for Standard Clean or 250 for Deep Clean once PristineKeys Cleaning records the service as completed and paid. Every 1,000 available points can be exchanged for 50% off one residential cleaning request, including selected priced add-ons and before tax. For new requests, checkout automatically uses the single eligible offer with the greatest savings. We reserve 1,000 points when the request is submitted, retain any excess points, and return reserved points for cancelled, declined or refunded requests. Earned points are reversed for cancelled or refunded services. Points have no cash value. Guest requests do not earn points. One reward may be used per request.
Referral rewards
A signed-in customer earns $25 in referral credit when a new customer includes their personal code on their first residential request and PristineKeys Cleaning records that service as completed and paid. The referred customer must sign in with a confirmed email and use that email on the request. One referral per new customer/account and email; no self-referrals. Standard and Deep residential cleans qualify. Guest requests do not qualify. Referral codes do not give the referred customer a discount. Use up to $25 of available credit per future residential request, including priced add-ons, before tax. Referral credit cannot be combined with recurring savings, loyalty rewards, or other offers on the same new request. Unused credit carries over without expiry and has no cash value. Credit is reserved when you submit a request and returned if it is cancelled, declined or refunded. Cancelling or refunding a referred service reverses its earned $25 credit. If already spent, future earnings first cover that adjustment. An unfulfilled cancelled first request can be replaced with a new referral request. Share links only with people who want your recommendation.
Recurring savings
Weekly Standard Cleaning saves 20%, every two weeks saves 15%, and once per calendar month saves 10%, beginning with the first Standard Clean when you select a recurring schedule. Deep Clean remains normally priced. Add-ons remain full price under the recurring offer. No completed service history is required. Guest customers can receive recurring savings; sign in to use eligible referral or loyalty rewards. We compare recurring savings against separate eligible referral and loyalty offers, apply the greatest savings, and reserve only the applied credits or points. Offers do not stack. Existing confirmed prices and previously promised promotional terms are preserved. Frequency changes affect future rates, disclosed before you confirm each service. No minimum commitment, new cancellation fee, or automatic charge is introduced.
Services and coverage
We currently offer Standard and Deep Cleaning for homes in Columbus, Ohio, and neighboring suburbs. Coverage and cleaner availability are confirmed before an appointment is accepted.
Home access and preparation
Provide accurate home measurements, condition details, and access requirements. Confirm the service scope and any special preparation with us before your visit. Please do not send door codes or sensitive access details in website notes.
Cancellation and rescheduling
Give at least 24 hours’ notice before the confirmed appointment start time to cancel or reschedule. Times are Eastern; the notice period includes weekends and holidays. Email yaseen@pristinekeys.org or call (614) 426-0086 and leave a voicemail if needed. Your email or voicemail timestamp establishes notice. A new date requires confirmation. See our Cancellation Policy for the full process, including unconfirmed requests and returned rewards.
Agreement and booking
These terms apply to residential cleaning provided by PristineKeys Cleaning LLC and bookings arranged through our website, Robinline, or our team. Review these terms before accepting a quote or booking. A quote request alone does not book service. We confirm the scope, price and appointment separately. If you do not agree, contact us before booking; we will not proceed without your agreement. These updated terms apply to new agreements and do not retroactively change accepted bookings.
Valuables and fragile items
Before service, secure cash, jewelry, watches, medications, important documents, firearms and other valuables. Put away fragile, sentimental or irreplaceable items and tell us which items or surfaces must not be touched. Disclose loose fixtures, damaged surfaces and special care instructions before cleaning. We may leave unsafe or unsuitable items untouched. Securing valuables helps prevent disputes; it does not excuse theft or remove rights provided by law.
Service scope and safe access
Only the work agreed in your quote is included. Additional work or price changes require your approval before we proceed. Provide safe access, running water, electricity and secured pets. We may pause or decline unsafe work and discuss alternatives with you. Cleaning cannot guarantee removal of permanent stains, wear or existing damage.
Accidental damage
Please report suspected service-related damage as soon as reasonably possible, preferably within 48 hours of discovering it, with the service date, item description and available photos. Preserve the item and relevant evidence when reasonably possible. We will investigate and discuss an appropriate resolution where responsibility is established. We are not responsible for pre-existing damage, ordinary wear, or failures caused solely by an existing defect rather than our work. This reporting preference is not a deadline that automatically eliminates a valid claim. Nothing here excludes responsibility for negligence, intentional misconduct or liability that cannot lawfully be excluded.
Missing items and suspected theft
Report a missing item promptly to (614) 426-0086 or yaseen@pristinekeys.org. Provide the item description, when and where it was last seen, the service date and any available supporting information. A missing item alone does not establish that a cleaner took it; we review each report fairly and cooperate with lawful investigations. Suspected theft may also be reported to law enforcement. We do not automatically reject claims or require a criminal conviction before reviewing a report. Nothing in these terms excuses theft or waives rights provided by law.
Insurance and bonds
Any applicable insurance or bond claim is subject to the actual policy or bond, covered persons, exclusions, limits and claim requirements. Coverage or payment is not guaranteed. These terms do not represent that any particular insurance or bond is currently in force; contact us for current documentation.
Payments and service concerns
Payment terms and any approved charges are disclosed before you accept service. The direct-hiring damages provision below is separate from ordinary service charges and does not authorize an automatic payment charge. Contact us promptly about service concerns so we can review the agreed scope and discuss a resolution. No automatic refund or re-clean guarantee is created by these terms, and applicable consumer rights remain available.
Website, messages and privacy
Website information and automated messages assist with quotes and scheduling; they do not confirm an appointment or authorize unapproved work. Contact our team to resolve conflicting information before accepting a booking. Our Privacy Policy explains how we handle personal information. Agreement to service terms is not consent to promotional texts; any required marketing consent must be requested separately. Text STOP to opt out of texts or contact us for help.
Applicable law and updates
Ohio law applies to the extent permitted by law, without limiting mandatory consumer protections that otherwise apply. If one provision is unenforceable, the remaining provisions continue to apply where lawful. Updated terms will be posted with an effective date and apply to future agreements after notice and acceptance where required. Questions: PristineKeys Cleaning LLC, (614) 426-0086, yaseen@pristinekeys.org.
Direct hiring and bypassing PristineKeys
During your service relationship with PristineKeys Cleaning LLC and for six months after your last completed service, you agree not to knowingly solicit, hire, or arrange cleaning services directly with a cleaner first introduced to you through PristineKeys, outside PristineKeys, without our prior written consent. This includes arrangements initiated by either you or the cleaner to bypass PristineKeys. This restriction does not apply to a cleaning relationship that existed independently before our introduction. For a proven violation resulting in an outside cleaning arrangement, PristineKeys may seek $3,000 in stipulated damages per customer–cleaner relationship, subject to applicable law and enforceability. This amount applies once to the relationship, rather than separately to each cleaning visit. If the stipulated amount is unenforceable, PristineKeys may seek proven actual damages instead, without duplicate recovery for the same loss, including recovery from another party for that loss. This provision does not authorize an automatic charge to a saved payment method. It applies only to arrangements made after you accept these updated terms and does not retroactively change previously accepted agreements.